Complaints Policy

Policy

Diklus: Jurnal Pendidikan Luar Sekolah takes complaints seriously and handles them fairly, following the COPE Core Practice on complaints and appeals. A complaint is an expression of dissatisfaction with the conduct of the journal, its editors, its reviewers, or its processes.

What this policy covers

  • Delays, poor communication, or errors in the handling of a manuscript.
  • Unfair treatment, bias, or a conflict of interest in the review or the decision.
  • Concerns about the policies of the journal or the conduct of its staff.
  • Concerns about published content. Ethical concerns are handled under Whistleblowing and Ethics Complaints.

A disagreement with the decision on a manuscript is handled as an appeal. See Editorial Appeals.

How to complain

  • Write to the editorial office through the Contact page with the subject line “Complaint – [manuscript ID or article DOI]”.
  • Describe the problem clearly, give the relevant dates, and attach any evidence.
  • Say what outcome you would like.

How complaints are handled

  1. The complaint is acknowledged and passed to an editor who is not involved in the matter.
  2. The editor looks into it, and may ask the people concerned for information.
  3. The editor replies with the outcome and the reasons, and with any action taken, such as a correction, a change of reviewer, or a change of procedure.
  4. If the person is not satisfied, the complaint can be referred to the Editor-in-Chief or, for a complaint about the Editor-in-Chief, to the publisher, the Faculty of Education, Universitas Negeri Yogyakarta.

If the matter is not resolved

If a complaint about the ethics of the journal cannot be resolved through these steps, it can be raised with the Committee on Publication Ethics (COPE), following its procedures.