Efisiensi Vol. 18 No. 1 Februari 2021

DOI: https://doi.org/10.21831/efisiensi.v18i1

The essential theme examines record management, excellent service management, education and entrepreneurship. The record management explores the effectiveness of electronic record management to what extent archive retrieval uses certain applications. In the service theme, it debriefs how service quality and customer satisfaction influence customer loyalty, as well as the extent to which the process of assessing service compliance levels and also measuring the implementation of SERVQUAL Theory on One Stop Academic Service. The Education Sector analyzes differences in the learning achievement of students who are graduates of Public Middle Schools and Vocational High Schools and to analyze the factors that support and hinder student learning achievement and the field of entrepreneurship discusses how the dimensions of entrepreneurial orientation can have an influence on family firm performance. Furthermore, all of these fields have the same conclusion, that neat, orderly and well-managed administration is the key to being able to run record management, provide excellent service, improve achievement and an entrepreneurial courage. Therefore, it is necessary to focus on administrative management studies related to provide better services in the field of record management, as well as increasing innovation to achieve learning goals and nurture an entrepreneurial courage.

Table of Contents


Ahmad Saeroji, Universitas Negeri Semarang
Rizka Andriyati, Universitas Negeri Semarang
Muhsin Muhsin, Universitas Negeri Semarang


Wahyu Rusdiyanto, https://orcid.org/0000-0001-7983-4339; Google Scholar ID: wpSSY1AAAAAJ; Universitas Negeri Yogyakarta, Indonesia
Sri Suranti


Sirajuddin Saleh, Universitas Negeri Makassar, Indonesia
Jufari Jufari, Universitas Negeri Makassar, Indonesia
Muh. Nasrullah, Universitas Negeri Makassar, Indonesia


Zuchri Abdussamad, Universitas Negeri Gorontalo, Indonesia
Arifin Tahir, Universitas Negeri Gorontalo, Indonesia
I Kadek Satria Arsana, Sekolah Tinggi Ilmu Administrasi Bina Taruna Gorontalo


Umar Reza Saputra, Universitas Negeri Semarang, Indonesia
Ismiyati Ismiyati, Universitas Negeri Semarang, Indonesia
Mar'atus Sholikah, Universitas Negeri Yogyakarta, Indonesia


Krismi Budi Sienatra, Ciputra University, Indonesia
Syellen Laudo


Miske Hayunia Hamidah, Universitas Negeri Surabaya, Indonesia
Siti Sri Wulandari, Universitas Negeri Surabaya, Indonesia