Bureaucratic ethics in realizing licensing services with integrity in Yogyakarta

Kurnia Nur Fitriana, Public Administration Department, Universitas Negeri Yogyakarta
Lena Satlita, Public Administration Department, Universitas Negeri Yogyakarta, Indonesia
Titis Dewi Anggalini, Public Administration Department, Universitas Negeri Yogyakarta, Indonesia
Yanuardi Yanuardi, Copernicus institute of sustainable development, Utrecht University, Netherlands


Bureaucratic ethics are crucial for the integrity of licensing services at the Yogyakarta City Investment and Licensing Service. Despite challenges like corruption, collusion, and nepotism, the Yogyakarta City Government is working to institutionalize an employee code of ethics through the SATRIYA Culture and BerAKHLAK core values. This paper aims to explain the development of bureaucratic ethics in the Yogyakarta City Investment and Licensing Office, using qualitative descriptive methods such as interviews, focus group discussions, observation, and documentation. The study found that civil servants have a good understanding of bureaucratic ethics, but internalizing values and norms takes time. Efforts to achieve integrity include public interest orientation, legal certainty, equality of rights, balance of rights and obligations, professionalism, equality of treatment, openness, and accountability. However, sub-optimal results exist due to limited funds, limited public facilities, different attitudes, unintegrated coordination, and operational technical problems.


bureaucracy; core values; public administration ethics; public service; state civil apparatus

Full Text:



Bertens, K. (2013). Etika (Edisi Revis). Kanisius.

Bhavnani, R. R., & Lee, A. (2021). Does affirmative action worsen bureaucratic performance? Evidence from the Indian Administrative Service. American Journal of Political Science, 65(1), 5–20. http://www.jstor.org/stable/45415609 

Blind, P. K. (2006). Building trust in government int the twenty-firts century: Review of literature and emerging issues. In 7th Global Forum on Reinventing Government Building Trust in Government (pp. 1–31). UNDESA.

Caiden, G. E. (1991). What really is public maladministration? Indian Journal of Public Administration, 37(1), 1–16.  https://doi.org/10.1177/0019556119910101 

Chanley, V. A., Rudolph, T. J., & Rahn, W. M. (2000). The origins and consequences of public trust in government: A time series analysis. Public Opinion Quarterly, 64(3), 239–256. https://doi.org/10.1086/317987 

Cheung, A. B. L. (2013). Public governance reform in Hong Kong: Rebuilding trust and governability. International Journal of Public Sector Management, 26(5), 421–436. https://doi.org/10.1108/IJPSM-05-2013-0070 

Cierco, T. (2013). Public administration reform in Macedonia. Communist and Post-Communist Studies, 46(4), 481–491. https://doi.org/10.1016/j.postcomstud.2013.08.002 

Dwiyanto, A. (2002). Reformasi birokrasi publik di Indonesia. Pusat Studi Kependudukan dan Kebijakan UGM.

Fukuyama, F. (1995). Trust: The social virtues and the creation of prosperity. Free Press.

Grimmelikhuijsen, S., & Knies, E. (2017). Validating a scale for citizen trust in government organizations. International Review of Administrative Sciences, 83(3), 583–601. https://doi.org/10.1177/0020852315585950 

Hacek, M., Kukovic, S., & Brezovsek, M. (2013). Problems of corruption and distrust in political and administrative institutions in Slovenia. Communist and Post-Communist Studies, 46(2), 255–261. https://doi.org/10.1016/j.postcomstud.2013.03.004 

Kim, S. (2010). Public trust in government in Japan and South Korea: Does the Rise of Critical Citizens Matter? Public Administration Review, 70(5), 801–810.

Kim, S., & Han, C. (2015). Administrative reform in South Korea: New Public Management and the bureaucracy. International Review of Administrative Sciences, 81(4), 694–712. https://doi.org/10.1177/0020852314558034 

Lenard, P. T. (2015). The political philosophy of trust and distrust in democracies and beyond. Monist, 98(4), 353–359. https://doi.org/10.1093/monist/onv017 

Lindvall, J. (2011). The political foundations of trust and distrust: Reforms and protests in France. West European Politics, 34(2), 296–316. https://doi.org/10.1080/01402382.2011.546575 

Michels, A., & de Graaf, L. (2010). Examining citizen participation: Local participatory policy making and democracy. Local Government Studies, 36(4), 477–491. https://doi.org/10.1080/03003930.2010.494101 

Moleong, L. J. (2004). Metode penelitian kualitatif (Edisi Revisi). PT. Remaja Rosdakarya.

Moore, M. H. (1995). Creating public value: Strategic management in government. Harvard university press.

Salminen, A., & Ikola-Norrbacka, R. (2010). Trust, good governance and unethical actions in Finnish public administration. International Journal of Public Sector Management, 23(7), 647–668. https://doi.org/10.1108/09513551011078905 

Tang, M., & Huhe, N. (2016). The variant effect of decentralization on trust in national and local governments in Asia. Political Studies, 64(1), 216–234. https://doi.org/10.1111/1467-9248.12177 

Tholen, B. (2015). Citizen participation and bureaucratization: The participatory turn seen through a Weberian lens. International Review of Administrative Sciences, 81(3), 585–603. https://doi.org/10.1177/0020852314548152 

Van de Walle, S., & Bouckaert, G. (2003). Public service performance and trust in government: The problem of causality. International Journal of Public Administration, 26(8–9), 891–913. https://doi.org/10.1081/PAD-120019352 


DOI: https://doi.org/10.21831/jc.v20i2.60630


  • There are currently no refbacks.

Copyright (c) 2023 Jurnal Civics: Media Kajian Kewarganegaraan

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Our journal indexed by:


Supported by:

RJI Main logo


Jurnal Civics Media Kajian Kewarganegaraan is published by Univesitas Negeri Yogyakarta in collaboration with Indonesia Association Profession of Pancasila and Civic Education/Asosiasi Profesi Pendidikan Pancasila dan Kewarganegaraan (AP3KnI).

Creative Commons License

Jurnal Civics is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


j.civics stat