Digitalization of TVET management in Malaysia: A shift towards electronic certificate
DOI:
https://doi.org/10.21831/jpv.v15i1.77868Keywords:
Digitalization, TVET management, e-government, digital transformationAbstract
In an era marked by rapid technological advancements and increasing demands for efficient and secure document management, transforming paper-based certificates into electronic certificates has emerged as a critical undertaking for the TVET sector. The conversion of physical certificates to digital formats involves digitising their content, implementing verification mechanisms, and securely storing them in electronic repositories. This paradigm shift reduces the environmental footprint associated with paper documentation and enhances accessibility, security, and efficiency in certificate management. Moreover, digital certificates enable the integration of advanced technologies, such as blockchain, to ensure the document's security and authenticity. This study was conducted to analyze the criteria and capabilities of electronic certification currently implemented by other agencies and organizations. In addition, this paper examines the perspectives of Malaysian TVET stakeholders on the transformation of physical certificates into electronic certificates. A qualitative approach was performed through semi-structured interviews with key stakeholders. The study reveals that key stakeholders across various agencies strongly support the idea of electronic certificates. Institutions and organizations are embracing this transformation due to the enhanced security features, reduced administrative burdens, and increased efficiency of electronic certificates. Furthermore, the environmental benefits of reduced paper usage align with the National Green Technology Policy are gaining traction among stakeholders. The findings improve understanding regarding the digitization of TVET certification towards electronic certificates in line with technological advancement.
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