ANALISIS SIKAP PENILAIAN PASIEN TENTANG JASA PELAYANAN KESEHATAN

Andri Purnamawati

Abstract


 

The study, entitled "Analysis of Patients About Attitude Assessment in Health Care Services Medical Center Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten" which aims to determine how attitudes outpatient assessment of health services provided by the Center for Health Services and Medical Center Rehabilitation (PPKR) BSMI Prambanan Klaten that includes, facilities, workforce and location.

In this study, researchers used a test tool attidude towar object or model of Fishbein attitude to answer the hypothesis. The hypothesis that the attitude of the patient assessment of health care services that includes, facilities, workforce and location in the Medical Center Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten is positive, it is true and acceptable. Because after tested the hypothesis is proven, based on the patient's attitude about the assessment interval services Polyclinics Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten covering factors, facilities, workforce and location of 64.44 and enter the positive interval is 54.78 <x <67.66, mean attitude positive patient assessment of services provided Polyclinics Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten.

 


Keywords


Attitudes Assessment Patients; Health Care Services Services; Labor; Facilities; Location

Full Text:

PDF

References


Gunawan, Agus, 2008. Analilis Sikap Penilaian Konsumen Terhadap Kualitas Produk Jamu Komplit Sido Muncul di Toko Jamu Seduhan Duta Gedong Kuning Yogyakarta. Skripsi STIE IEU. Yogyakarta.

Indriantoro dan Supomo,2002. Metodologi Penelitian Bisnis, Untuk Akuntansi dan Pemasaranedisi pertama cetakan kedua BPFE Yogyakarta.

Kottler, Philip dan Keller, Kevin Lane, 2009. Manajemen Pemasaran, Jilid 1 Edisi Ketigabelas.Penerbit Erlangga, Cikeas, Jakarta.

Lupiyohadi, Rambat, 2001.Manajemen pemasaran jasa teori dan praktik, Salemba Empat, Jakarta.

Luthfi, Zainul, 2011. Analisis Penilaian Sikap Nasabah Terhadap Pelayanan Dan Produk di BRI Kantor Cabang Cik Dik Tiro Yogyakarta, Skripsi STIE IEU, Yogyakarta.

Sari W. Irine, 2010. Manajemen Pemasaran Usaha Kesehatan Masyarakat Cetakan Keempat, Nuha Medika, Yogyakarta.

Setiadi, Nugroho J, 2010. Prilaku Konsumen Edisi Revisi, Kencana Prenada Media Group, Rawamangun, Jakarta.

Soehardi, Sigit, 2003, Pengantar Metodelogi Penelitian Sosial, Bisnis Manajemen, Cetakan Ketiga, BPFE, Yogjakarta.

Swasta, Basu dan Handoko, Hani, 2012.Manajemen Pemasaran Analisa Prilaku Konsumen, Edisi 1 Cetakan Kelima, Liberty, Yogyakara




DOI: https://doi.org/10.21831/jim.v11i2.11754

Refbacks

  • There are currently no refbacks.


Flag Counter

View My Stats