Case study: Impact analysis of educational Chatbot use in supporting students in the online learning process

Febi Afriani; Suyato Suyato; Indra Devi; Aisyah Syafitri; Nur Indri Yani Harahap; Ali Mustopa Yakub Simbolon

doi:10.21831/jitp.v11i4.69941

Case study: Impact analysis of educational Chatbot use in supporting students in the online learning process

Febi Afriani, Universitas Negeri Yogyakarta, Indonesia
Suyato Suyato, Universitas Negeri Yogyakarta, Indonesia
Indra Devi, UIN Sjech M. Djamil Djambek Bukittinggi, Indonesia
Aisyah Syafitri, UIN Sjech M. Djamil Djambek Bukittinggi, Indonesia
Nur Indri Yani Harahap, UIN Sjech M. Djamil Djambek Bukittinggi, Indonesia
Ali Mustopa Yakub Simbolon, UIN Sjech M. Djamil Djambek Bukittinggi, Indonesia

10.21831/jitp.v11i4.69941

Abstract

This research aims to analyze the impact of using educational chatbots in supporting students in online learning processes. The research methodology adopts a qualitative approach with a case study design to examine the effects of chatbot usage on students in online learning. Data collection techniques involve conducting in-depth interviews with students, teachers, and school administrators, engaging in participatory observation during online learning sessions, and analyzing official documents and chatbot interaction logs. The research findings indicate that the use of chatbots significantly enhances student engagement, facilitates quick access to information, and provides personalized support in understanding the material. Furthermore, chatbots successfully create an interactive and responsive learning environment, boosting students' learning motivation and problem-solving abilities. The primary conclusion drawn from this research is that educational chatbots have a positive impact on improving the effectiveness of online learning by strengthening the interaction between students and the learning platform. The implementation of chatbots can be an effective solution to enhance the efficiency and quality of student's learning experiences in virtual environments. These findings offer valuable insights for further development in integrating chatbot technology into the context of online education, with the potential to improve accessibility, effectiveness, and holistic student experiences in distance learning.

Keywords

Analysis; Usage impact; Education chatbot; Online learning

References

Aksenta, A., Irmawati, I., Ridwan, A., Hayati, N., Sepriano, S., Herlinah, H., Silalah, A. T., Pipin, S. J., Abdurrohim, I., & Boari, Y. (2023). Literasi digital: Pengetahuan & transformasi terkini teknologi digital era industri 4.0 dan sociaty 5.0. PT. Sonpedia Publishing Indonesia.

Amaniyah, I., Rahmawati, I., & Lailiyah, S. (2021). As efektivitas pembelajaran daring menggunakan Google Meet dan WhatsApp group untuk meningkatkan hasil belajar matematika selama pandemi COVID 19. MODELING: Jurnal Program Studi PGMI, 8(1), 28–42. https://doi.org/10.69896/modeling.v8i1.717

Azhar, M. S., & Nasution, N. B. (2023). Analisis kebutuhan Chatbot dengan scaffolding pada materi fungsi kuadrat. SANTIKA: Seminar Nasional Tadris Matematika, 3, 648–657. https://proceeding.uingusdur.ac.id/index.php/santika/article/view/1279

Bakare, O. D., & Jatto, O. V. (2023). The potential impact of Chatbots on student engagement and learning outcomes. In Creative AI Tools and Ethical Implications in Teaching and Learning (pp. 212–229). IGI Global.

Cahyani, E. R. S., Khotimah, K., Agustin, R., Sari, A. E. N., & Hapsery, A. (2021). Dampak perubahan perilaku mahasiswa dalam pembelajaran daring. Inferensi, 4(2), 121–127. https://doi.org/10.12962/j27213862.v4i2.10896

Cannavaro, N. (2023). Aplikasi Chatbot untuk layanan akademik menggunakan platform RASA Open Source dengan fitur two stage fallback. Jurnal Ilmu Komputer dan Informatika, 3(1), 53–64. https://doi.org/10.54082/jiki.73

Chocarro, R., Cortiñas, M., & Marcos-Matás, G. (2023). Teachers’ attitudes towards Chatbots in education: A technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics. Educational Studies, 49(2), 295–313. https://doi.org/10.1080/03055698.2020.1850426

Daheri, M., Juliana, J., Deriwanto, D., & Amda, A. D. (2020). Efektifitas WhatsApp sebagai media belajar daring. Jurnal Basicedu, 4(4), 775–783. https://doi.org/10.31004/basicedu.v4i4.445

Devi, I., Sesmiarni, Z., Syafitri, A., Simbolon, A. M. Y., & Iswantir, I. (2023). Upaya kepala sekolah dalam meningkatkan produktivitas kerja guru di Mtts Tigo Nagari, Kabupaten Pasaman. Innovative: Journal of Social Science Research, 3(2), 14422–14433. https://j-innovative.org/index.php/Innovative/article/view/2066

Fikri, E. K., Solihat, A. N., & Aisyah, I. (2023). Penggunaan media Chatbot dalam model pembelajaran direct instruction sebagai upaya meningkatkan hasil belajar siswa. Global Education Journal, 1(3), 335–351. https://doi.org/10.59525/gej.v1i3.210

Gimhani, R., Kumari, S., & Swarnakantha, N. H. P. R. S. (2023). Student learning and assessment support system. International Research Journal of Innovations in Engineering and Technology, 7(10), 123–130. https://doi.org/10.47001/IRJIET/2023.710016

Gusty, S., Nurmiati, N., Muliana, M., Sulaiman, O. K., Ginantra, N. L. W. S. R., Manuhutu, M. A., Sudarso, A., Leuwo, N. V., Apriza, A., & Sahabuddin, A. A. (2020). Belajar mandiri pembelajaran daring di tengah pandemi COVID-19: Konsep, strategi, dampak dan tantangan. Yayasan kita menulis.

Hadian, T., Pkim, M., & Rahmi, E. (2023). Berteman dengan ChatGPT: Sebuah transformasi dalam pendidikan. Edu Publisher.

Khusniyah, N. L., & Hakim, L. (2019). Efektivitas pembelajaran berbasis daring: Sebuah bukti pada pembelajaran bahasa Inggris. Jurnal Tatsqif, 17(1), 19–33. https://doi.org/10.20414/jtq.v17i1.667

Kuhail, M. A., Alturki, N., Alramlawi, S., & Alhejori, K. (2023). Interacting with educational Chatbots: A systematic review. Education and Information Technologies, 28(1), 973–1018. https://doi.org/10.1007/s10639-022-11177-3

Kusumawati, I., Lestari, N. C., Sihombing, C., Purnawanti, F., Soemarsono, D. W. P., Kamadi, L., Latuheru, R. V., & Hanafi, S. (2023). Pengantar pendidikan. CV Rey Media Grafika.

Lubis, A., & Sumartono, I. (2023). Implementasi layanan akademik berbasis Chatbot untuk meningkatkan interaksi mahasiswa. RESOLUSI: Rekayasa Teknik Informatika dan Informasi, 3(5), 397–403. https://doi.org/10.30865/resolusi.v3i5.767

Mahendra, G. S., Ohyver, D. A., Umar, N., Judijanto, L., Abadi, A., Harto, B., Anggara, I. G. A. S., Ardiansyah, A., Saktisyahputra, S., & Setiawan, I. K. (2024). Tren teknologi AI: Pengantar, Teori, dan contoh penerapan artificial intelligence di berbagai bidang. PT. Sonpedia Publishing Indonesia.

Manongga, D., Rahardja, U., Sembiring, I., Lutfiani, N., & Yadila, A. B. (2022). Dampak kecerdasan buatan bagi pendidikan. ADI Bisnis Digital Interdisiplin Jurnal, 3(2), 41–55. https://doi.org/10.34306/abdi.v3i2.792

Manuaba, I. B. K., Erwanto, D., Judijanto, L., Harto, B., Sa’dianoor, H., Supartha, I. K. D. G., Wahyudi, F., Pandia, M., & Kelvin, K. (2024). Teknologi ChatGPT: Pengetahuan dasar dan pemanfaatan kombinasi keahlian dengan ChatGPT di berbagai bidang. PT. Sonpedia Publishing Indonesia.

Mawardi, V. C., Orlando, F., & Lie, N. N. (2024). Sosialisasi aplikasi Chatbot berbasis Android untuk guru SD Immanuel Jakarta Barat. MADANI: Jurnal Pengabdian Kepada Masyarakat, 10(1), 21–34. https://ejournal.upnvj.ac.id/madani/article/view/4849

Mulyanah, N., & Andriani, A. (2021). Strategi bimbingan dan pelatihan guru dalam pembelajaran menggunakan aplikasi Google pada pembelajaran daring untuk meningkatkan efektifitas belajar siswa dimasa pandemi COVID-19. Jurnal Riset Pendidikan Dasar (JRPD), 2(1), 67–73. https://doi.org/10.30595/jrpd.v2i1.9229

Nasution, A. H., Monika, W., & Kausarian, H. (2023). Training on the use of Chatbots as information providers at the Sang Nila Utama Museum Riau Province. DINAMISIA: Jurnal Pengabdian Kepada Masyarakat, 7(1), 156–162. https://doi.org/10.31849/dinamisia.v7i1.13110

Pérez, J. Q., Daradoumis, T., & Puig, J. M. M. (2020). Rediscovering the use of chatbots in education: A systematic literature review. Computer Applications in Engineering Education, 28(6), 1549–1565. https://doi.org/10.1002/cae.22326

Pratama, A., Cahyaningrum, N., Wulandari, A., & Anggraini, S. Z. (2021). Pengaruh perkuliahan daring terhadap efektivitas pembelajaran mahasiswa Program Studi Administrasi Publik Universitas Pembangunan Nasional “Veteran” Jawa Timur di era pandemi COVID 19. Jurnal Indonesia Sosial Teknologi, 2(5), 717–730. https://jist.publikasiindonesia.id/index.php/jist/article/view/146/313

Pustikayasa, I. M., Permana, I., Kadir, F., Zebua, R. S. Y., Karuru, P., Husnita, L., Pinatih, N. P. S., Indrawati, S. W., Nindiati, D. S., & Yulaini, E. (2023). Transformasi pendidikan: Panduan praktis teknologi di ruang belajar. PT. Sonpedia Publishing Indonesia.

Raharjo, B. (2023). Teori etika dalam kecerdasan buatan (AI). Penerbit Yayasan Prima Agus Teknik, 9(1), 1–135. https://penerbit.stekom.ac.id/index.php/yayasanpat/article/view/463

Rochmawati, D. R., Arya, I., & Zakariyya, A. (2023). Manfaat kecerdasan buatan untuk pendidikan. Jurnal Teknologi Komputer dan Informatika, 2(1), 124–134. https://jurnal.politeknikpajajaran.ac.id/index.php/tekomin/article/view/163/77

Ruskandi, K., Pratama, E. Y., & Asri, D. J. N. (2021). Transformasi arah tujuan pendidikan di era society 5.0. CV. Caraka Khatulistiwa.

Sabri, A. (2020). Pendidikan Islam menyongsong era industri 4.0. Deepublish.

Saputra, A. B. (2023). Peran AI dalam dunia pendidikan. CV Brimedia Global.

Sholeh, M. S., & Fudholi, D. H. (2020). Aplikasi Chatbot untuk pengajuan proses pemesanan surat di Fakultas Teknologi Industri Universitas Islam Indonesia (pp. 1–4). Universitas Islam Indonesia. https://dspace.uii.ac.id/bitstream/handle/123456789/20161/08.%20naskah%20publikasi.pdf?sequence=12&isAllowed=y

Subiyantoro, S. (2023). Exploring the impact of AI-powered Chatbots (Chat GPT) on education: A qualitative study on benefits and drawbacks. Jurnal Pekommas, 8(2), 157–168. https://doi.org/10.56873/jpkm.v8i2.5206

Sugiono, S. (2021). Pemanfaatan chatbot pada masa pandemi COVID-19: Kajian fenomena society 5.0. Jurnal PIKOM, 22(2), 133–148. https://doi.org/10.31346/jpikom.v22i2.3833

Tanduklangi, A., & Amri, C. (2019). Manajemen sumber daya pembelajaran bahasa berbantuan komputer: Computer assisted language learning. Deepublish.

Ulpah, G., Permana, G. S., Tarsono, T., Huda, M., & Maulana, T. (2024). Konsep dasar belajar dalam pembelajaran online: Tren, masalah, dan solusi. Jurnal Pendidikan Agama dan Teologi, 2(2), 78–95. https://doi.org/10.59581/jpat-widyakarya.v2i2.2900

Wahyuni, S. (2022). Belajar bahasa Inggris asyik dengan Chatbot. In Integrasi Teknologi dalam Pembelajaran Daring Guru-Guru di Indonesia. Nilacakra.

Wijaya, B. A. (2023). Dampak perubahan pola pembelajaran daring dan luring pada efektivitas belajar siswa sekolah dasar tahun 2021-2022. INOPENDAS: Jurnal Ilmiah Kependidikan, 6(1), 54–60. https://doi.org/10.24176/jino.v6i1.7748

Wollny, S., Schneider, J., Di Mitri, D., Weidlich, J., Rittberger, M., & Drachsler, H. (2021). Are we there yet? -a systematic literature review on Chatbots in education. Frontiers in Artificial Intelligence, 4, 1–18. https://doi.org/10.3389/frai.2021.654924

DOI: https://doi.org/10.21831/jitp.v11i4.69941