01

Complaints and appeals

A complaint concerns the conduct, administration, policies, or processes of the journal, its editors, staff, or reviewers, or the publisher. An appeal concerns a specific editorial decision on a manuscript and has its own route: Editorial Appeals. Concerns about research or publication misconduct go to Whistleblowing and Ethics Complaints.

02

How to complain

Write to the Editor-in-Chief through the journal website or at humaniora@uny.ac.id. Describe the problem, give the manuscript or article concerned if there is one, attach any correspondence or evidence, and say what outcome you ask for.

03

How it is handled

1.  Acknowledged within 7 working days and answered within 30 days.

2.  Assessed by an editor who is not the subject of the complaint. If the complaint is about the Editor-in-Chief, it is handled by a senior member of the Editorial Board or by the publisher.

3.  The outcome, or the next step, is sent to you in writing.

4.  A complaint that cannot be resolved may be referred to the publisher and, where it concerns publication ethics, to COPE.

Complex cases, especially those that involve an institutional investigation, may take longer than 30 days. In that case the editors tell you why.

04

Records

Complaints and the replies to them are kept in the confidential editorial records. See Records and Editorial Data Retention.

05

Related

Editorial Appeals  ·  Whistleblowing  ·  Ownership & Management  ·  Contact Information

06

Sources

This policy is based on the guidance of the Committee on Publication Ethics (COPE):