The Impact of Facilities and Infrastructure on the Satisfaction of Sedayu Karst Tubing Tourists
DOI:
https://doi.org/10.21831/jsrlm.v2i1.3457Keywords:
facilities and infrastructure, tourist satisfaction, Sedayu Karst TubingAbstract
The purpose of this research is to help determining how facilities and infrastructure at Sedayu Karst
Tubing in Bantul Regency, Yogyakarta Special Region, influence visitor satisfaction. The need for safe,
comfortable, and adequate facilities to provide high-quality tourism services, particularly for river tubing,
sets the background to this study. Due to intensive use, several facilities at Sedayu Karst Tubing have
experienced limitations and damage, potentially reducing visitor enjoyment. This research appled the
descriptive method combined with a quantitative approach. All visitors to Sedayu Karst Tubing served as
the study population. The sampling method employed a questionnaire and purposive sampling, a sampling
technique determined by the researcher with specific criteria. Facilities and infrastructure served as the
independent variables in this study, while visitor satisfaction served as the dependent variable. Data analysis
was conducted using descriptive statistics and correlation analysis. The sample size of this study consisted
of 85 tourists. The results show that facilities have a positive and significant impact on visitor satisfaction
(t-count = 34.207; sig. = 0.000), while infrastructure gives such a positive and also significant impact toward
visitor satisfaction (t-count = 9.908; sig. = 0.000). Simultaneously, facilities and infrastructure significantly
influence visitor satisfaction (F-count = 12.653; sig. = 0.000). The value of Adjusted R Square is 0.217
indicates that facilities and infrastructure contribute 21.7% to visitor satisfaction, with the remainder
influenced by other factors outside. In conclusion, the better the quality of facilities and also infrastructure,
the higher the Septiyanto level of tourist satisfaction at Sedayu Karst Tubing.
Keywords: facilities and infrastructure, tourist satisfaction, Sedayu Karst Tubing
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