Perspektif Mahasiswa Terhadap Kualitas “Branding” Perguruan Tinggi

Echo Perdana Kusumah, Syamsu Yusuf

Abstract


Konsep branding pada universitas dapat memberikan reputasi yang baik untuk universitas baik dari segi pelayanan maupun fasilitas yang diberikan kepada para calon mahasiswanya. Namun, penelitian mengenai konsep branding tersebut di Indonesia masih relatif terbatas. Melalui aspek sosial, penelitian ini bertujuan untuk menyelidiki dampak nilai-nilai yang dirasakan mahasiswa Universitas Bangka Belitung (nilai utilitas, nilai hedonic dan relasional/hubungan) terhadap Kualitas Hubungan Merek (KHM) dengan merek institusional Universitas Bangka Belitung (UBB) serta pada akhirnya pada resonansi merek (RM). Sejumlah 250 sampel yang berlokasi di Universitas Bangka Belitung dapat diambil secara online menggunakan teknik convenience sampling dan data tersebut dianaliskan melalui Persamaan Model Struktural (SEM). Hasil menunjukkan bahwa seluruh faktor prediktif dapat mempengaruhi secara positif terhadap KHM dan KHM dapat memediasi hubungan faktor-faktor prediktif dan RM. Dengan roadmap merek yang dirancang dengan baik, universitas dapat menurunkan masalah salah interpretasi oleh calon mahasiswa yang dapat menggagalkan upaya pengembangan citra merek universitas di masa depan.

Keywords


Citra Merek; Konsep Branding; Kualitas; Perguruan Tinggi

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DOI: https://doi.org/10.21831/jamp.v8i1.30132

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