The themes studied in this edition consist of condolence management sending death certificates, customer relationship management and service quality, company age and company performance, student experiences and perceived quality, communication media and learning motivation, perceived usefulness and repurchase intention and technology adaptation for digital family document storage. The topic of study of condolence management for sending death certificates discusses public services in facilitating population administration services, the next topic of discussion is customer relationship management and service quality, discussing (Customer Relationship Management / CRM) and service quality in increasing customer satisfaction of PT Kereta Commuter Indonesia. The next topic is about company age and company performance. While in the field of education, it discusses student experiences and perceived quality, communication media and learning motivation, the last topic is about perceived usefulness and repurchase intention and digitization of administrative systems which focuses on technology adaptation, the role of technology and family readiness in storing family documents digitally due to changes in public services digitally.

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