Analysis of Transportation Mode Selection Regarding Time Efficiency and Passenger Comfort Between Public Transportation and Online-Based Transportation

Abstract

Purpose:

This study aims to analyze public transportation preferences in the Special Region of Yogyakarta (DIY). The focus is on comparing Trans Jogja and online transportation based on the criteria of comfort, time efficiency, convenience, safety, and cost. The goal is to determine which mode is most prioritized by residents in this densely populated city.

Methods/Design:

The Analytic Hierarchy Process (AHP) method was applied to compare preferences for two transportation modes based on specific criteria. A survey of 100 users of both modes was conducted to collect assessment data for each criterion. The assessment results were then processed using the AHP to generate quantitative preference weights and determine priority mode choices systematically and measurably.

Findings:

The results of the study showed that in terms of comfort, Trans Jogja obtained the highest score of 20.23%, slightly higher than online transportation at 19.95%. However, in terms of time efficiency, online transportation excelled with a score of 30.29%, far above Trans Jogja, which only achieved 9.98%. The dominant factors influencing the decision to choose a mode of transportation were convenience (25%), time (22%), comfort (20%), safety (18%), and cost (15%). In terms of accessibility and availability, online transportation also excelled with 69%, compared to Trans Jogja, which only achieved 31%.

Practical implication: 

The results of this study indicate that online transportation is the primary choice for passengers due to its speed, ease of access, and higher availability. These findings can serve as a basis for Trans Jogja operators to improve service quality, expand fleet coverage, and improve travel times.