Technology Acceptance of E-Wallet Application Speedcash Among the Community in the Special Region of Yogyakarta (DIY) using Extended Technology Acceptance Model (TAM)

Abstract

The rapid expansion of financial technology has accelerated the adoption of digital payment systems worldwide, including electronic wallet (e-wallet) services. This study examines the factors influencing users’ intention to adopt the Speedcash e-wallet application in the Special Region of Yogyakarta, Indonesia. Drawing upon the Technology Acceptance Model (TAM), the study incorporates perceived usefulness, perceived ease of use, perceived security, and perceived trust as determinants of behavioral intention. A quantitative research design was employed using survey data collected from 100 respondents who were either users of or familiar with the Speedcash application. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings indicate that perceived security and perceived trust significantly influence users’ intention to adopt Speedcash. Conversely, perceived usefulness and perceived ease of use do not demonstrate statistically significant effects. These results suggest that security assurance and user trust are more influential than functional benefits and usability in shaping adoption decisions within the digital payment environment. The study extends the Technology Acceptance Model by highlighting the importance of trust-related factors in fintech adoption and provides practical implications for e-wallet providers seeking to strengthen market acceptance and user engagement.