Examining the Influence of Intrinsic Motivation and Job Satisfaction on Organizational Citizenship Behaviour at Company XYZ via Structural Equation Modelling

Abstract

Having employees with high quality and performance is essential for maximizing a company's profit. Company XYZ, as one of Indonesia's port companies, continually strives to enhance employee performance and quality as part of its mission. Psychological factors significantly impact employee performance, including intrinsic motivation, job satisfaction, and organizational citizenship behaviour (OCB). This research aims to analyse the impact of intrinsic motivation and job satisfaction on the organizational citizenship behaviour of Company XYZ head office employees using Structural Equation Modelling (SEM). The findings reveal that certain theoretical indicators failed to measure the constructs of intrinsic motivation, job satisfaction, and organizational citizenship behaviour accurately in the context of Company XYZ’s employees. The results also indicate that intrinsic motivation significantly influences both organizational citizenship behaviour and job satisfaction, with impact values of 0.542 and 0.761, respectively. Additionally, the job satisfaction that employees of Company XYZ head office had, significantly mediates the relationship between their intrinsic motivation to their organizational behaviour. The study concludes that enhancing intrinsic motivation and job satisfaction can effectively promote positive organizational behaviour of the employees, suggesting that Company XYZ should focus on these psychological aspects to boost employee performance and overall organizational success.