UTOMO, Is Hadri; SURYAWATI, Retno; PARWIYANTO, Herwan. EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA. Natapraja, [S. l.], v. 7, n. 2, p. 217–230, 2019. DOI: 10.21831/jnp.v7i2.22044. Disponível em: https://journal.uny.ac.id/index.php/natapraja/article/view/22044. Acesso em: 10 may. 2025.