IZZAH, Nidaul; SIMAMORA, Butet Diana Oktavia; SARFINA, Ulayya. PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PT KERETA COMMUTER INDONESIA. Efisiensi : Kajian Ilmu Administrasi, [S. l.], v. 20, n. 1, p. 16–28, 2025. DOI: 10.21831/efisiensi.v20i1.57164. Disponível em: https://journal.uny.ac.id/index.php/efisiensi/article/view/57164. Acesso em: 10 may. 2025.