SAPUTRA, Umar Reza; ISMIYATI, Ismiyati; SHOLIKAH, Mar’atus. IMPLEMENTASI TEORI SERVQUAL PADA LAYANAN AKADEMIK SATU PINTU. Efisiensi : Kajian Ilmu Administrasi, [S. l.], v. 18, n. 1, p. 63–89, 2021. DOI: 10.21831/efisiensi.v18i1.32580. Disponível em: https://journal.uny.ac.id/index.php/efisiensi/article/view/32580. Acesso em: 4 jun. 2025.