WIJAYANTI, Nadia Sasmita. Peran E-Servqual Dalam Customer Engagement. Efisiensi : Kajian Ilmu Administrasi, [S. l.], v. 15, n. 1, p. 36–42, 2019. DOI: 10.21831/efisiensi.v15i1.24484. Disponível em: https://journal.uny.ac.id/index.php/efisiensi/article/view/24484. Acesso em: 13 may. 2025.