D. WAHYU ARIANI, C. Novi Priamiani &. TOTAL QUALITY MANAGEMENT DAN SERVICE QUALITY DALAM ORGANISASI PENDIDIKAN TINGGI. Jurnal Cakrawala Pendidikan, [S. l.], n. 2, 2010. DOI: 10.21831/cp.v0i2.368. Disponível em: https://journal.uny.ac.id/index.php/cp/article/view/368. Acesso em: 5 may. 2025.