MARI , Iqrar Hussain; IQBAL , Azhar; KHAN, Zahid Nawaz. AI-driven service quality and customer engagement: The mediating role of digital empathy and cognitive absorption. Jurnal Civics: Media Kajian Kewarganegaraan, [S. l.], v. 23, n. 1, p. 126–142, 2026. DOI: 10.21831/jc.v23i1.94517. Disponível em: https://journal.uny.ac.id/index.php/civics/article/view/94517. Acesso em: 21 may. 2026.