Peran kepuasan kerja sebagai mediator dalam pengaruh kecerdasan emosional terhadap kinerja Guru SMK

Authors

Keywords:

kecerdasan emosional, kepuasan kerja, kinerja, guru SMK, analisis mediasi

Abstract

Guru SMK dihadapkan pada tuntutan kerja yang kompleks yang dapat berdampak pada kepuasan dan kinerja mereka. Kecerdasan emosional dipandang sebagai faktor kunci dalam mengelola tekanan tersebut, sementara kepuasan kerja berperan sebagai kondisi psikologis yang memperkuat hubungan antara kecerdasan emosional dan kinerja guru. Oleh karena itu, penelitian ini bertujuan untuk mengkaji pengaruh kecerdasan emosional terhadap kinerja guru SMK, serta peran mediasi dari kepuasan kerja dalam hubungan tersebut. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei, melibatkan 287 guru SMK Negeri di Kabupaten Bantul sebagai responden. Instrumen yang digunakan mencakup Rotterdam Emotional Intelligence Scale (REIS), Individual Work Performance Questionnaire (IWPQ), dan Job Satisfaction Survey (JSS). Analisis data dilakukan menggunakan uji mediasi pada Jamovi 2.5.3. Hasil menunjukkan bahwa kecerdasan emosional memiliki pengaruh signifikan terhadap kinerja guru, baik secara langsung maupun tidak langsung melalui kepuasan kerja sebagai mediator. Temuan ini menegaskan pentingnya kecerdasan emosional dan kepuasan kerja dalam mendukung peningkatan kinerja guru SMK.

References

Afiuddin, M. R., Kadir, Muh. A., & Sohilauw, M. I. (2024). Apakah kepuasan kerja yang dirasakan dapat memediasi efek kecerdasan emosional dan mutasi pekerjaan terhadap performa karyawan? Management Studies and Entrepreneurship Journal (MSEJ), 5(2).

Akalin, S., & Sucuoglu, B. (2015). Effects of classroom management intervention based on teacher training and performance feedback on outcomes of teacher-student dyads in inclusive. Kuram ve Uygulamada Egitim Bilimleri, 15(3). https://doi.org/10.12738/estp.2015.3.2543

Akhtar, W., Ghufran, H., Husnain, M., & Shahid, A. (2017). The effect of emotional intelligence on employee’s job performance: The moderating role of perceived organizational support. Journal of Accounting & Marketing, 06(03). https://doi.org/10.4172/2168-9601.1000243

Alwali, J., & Alwali, W. (2022). The relationship between emotional intelligence, transformational leadership, and performance: A test of the mediating role of job satisfaction. Leadership and Organization Development Journal, 43(6). https://doi.org/10.1108/LODJ-10-2021-0486

Arora, D. B. (2017). Importance of emotional intelligence in the workplace. International Journal of Engineering and Applied Sciences (IJEAS), 4(4).

Azwar, S. (2019). Metode penelitian psikologi edisi II cetakan III. Yogyakarta: Pustaka Belajar.

Babalola, S. S. (2016). The effect of leadership style, job satisfaction and employee-supervisor relationship on job performance and organizational commitment. Journal of Applied Business Research, 32(3). https://doi.org/10.19030/jabr.v32i3.9667

Badan Pusat Statistik. (2025). Tingkat Pengangguran Terbuka Berdasarkan Tingkat Pendidikan. Badan Pusat Statistik. https://www.bps.go.id/id/statistics-table/2/MTE3OSMy/tingkat-pengangguran-terbuka-berdasarkan-tingkat-pendidikan.html

Bano, U., Ahmed, A., Aziz, S., Tassadaq, N., Ahsan, O., & Wasim, M. (2021). Emotional intelligence and job satisfaction among medical teaching faculty. Pakistan Armed Forces Medical Journal, 71(2). https://doi.org/10.51253/pafmj.v71i2.6615

Chang, M. L., & Taxer, J. (2021). Teacher emotion regulation strategies in response to classroom misbehavior. Teachers and Teaching: Theory and Practice, 27(5). https://doi.org/10.1080/13540602.2020.1740198

Cichoń, J., Płaszewska-Żywko, L., & Kózka, M. (2023). Emotional intelligence and coping strategies among intensive care unit nurses. Nursing in Critical Care, 28(2). https://doi.org/10.1111/nicc.12839

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches. SAGE Publications.

Dewaele, J. M., Gkonou, C., & Mercer, S. (2018). Do ESL/EFL teachers’ emotional intelligence, teaching experience, proficiency and gender affect their classroom practice?. Emotions in Second Language Teaching: Theory, Research and Teacher Education. https://doi.org/10.1007/978-3-319-75438-3_8

Dolev, N., & Leshem, S. (2017). Developing emotional intelligence competence among teachers. Teacher Development, 21(1). https://doi.org/10.1080/13664530.2016.1207093

du Plessis, M. (2023). Trait emotional intelligence and flourishing: The mediating role of positive coping behaviour. SA Journal of Industrial Psychology, 49. https://doi.org/10.4102/sajip.v49i0.2063

Emmanuel, O. (2023). The application of Elton Mayol’s human relations theory and Douglas McGregor’s theory X and Y to achieve organization objectives. Arabian Journal of Business and Management Review, 11(4).

Extremera, N., Mérida-López, S., Sánchez-álvarez, N., & Quintana-Orts, C. (2018). How does emotional intelligence make one feel better at work? The mediational role of work engagement. International Journal of Environmental Research and Public Health, 15(9). https://doi.org/10.3390/ijerph15091909

Fauth, B., Decristan, J., Decker, A. T., Büttner, G., Hardy, I., Klieme, E., & Kunter, M. (2019). The effects of teacher competence on student outcomes in elementary science education: The mediating role of teaching quality. Teaching and Teacher Education, 86. https://doi.org/10.1016/j.tate.2019.102882

Fithrie, S., Farwitawati, R., & Masirun, M. (2022). Pengaruh lingkungan kerja, motivasi, dan kepuasan kerja terhadap kinerja guru SMK Perpajakan Riau. Jurnal Daya Saing, 8(1). https://doi.org/10.35446/dayasaing.v8i1.855

Goretzko, D., Siemund, K., & Sterner, P. (2023). Evaluating model fit of measurement models in confirmatory factor analysis. Education Psychology Measurement, 84(1). https://doi.org/10.1177/00131644231163813

Greenberg, J. (2011). Behavior in Organizations : Global Edition. Pearson.

Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis: A regression approach. Guilford Press.

Hidayat, R., Sridana, N., & Sudirman, S. (2016). Pengaruh kepuasan kerja dan komitmen organisasi terhadap kinerja guru SMK Negeri di Kota Mataram. Jurnal Ilmiah Profesi Pendidikan, 1(2). https://doi.org/10.29303/jipp.v1i2.15

Igarashi, N. H., Kiriya, J., Carandang, R, R., & Ong, K, I, C. (2024). Securing human resources for Japan’s aging population: A mixed methods study of job satisfaction and well-being among Southeast Asian long-term care workers in Japan. BMC Health Services Research, 24(1). https://doi.org/10.1186/s12913-024-11572-1

Ilyas, M., & Abdullah, T. (2016). The effect of leadership, organizational culture, emotional intellegence, and job satisfaction on performance. International Journal of Evaluation and Research in Education (IJERE), 5(2). https://doi.org/10.11591/ijere.v5i2.4534

Indriani, S. M., & Marno, M. (2024). Dampak perubahan kebijakan kurikulum terhadap guru. EDUKATIF: Jurnal Ilmu Pendidikan, 6(1). https://doi.org/https://doi.org/10.31004/edukatif.v6i1.6379

Inuwa, M. (2016). Job satisfaction and employee performance: An empirical approach. The Millennium University Journal, 1(1).

Jayanti, K. D., & Senam, S. (2017). Studi kinerja guru lulusan program studi pendidikan kimia Universitas Negeri Yogyakarta di Daerah Istimewa Yogyakarta. Jurnal Inovasi Pendidikan IPA, 3(1). https://doi.org/10.21831/jipi.v3i1.13686

Jeffry, J., & Handayani, S. (2024). Pengaruh keterlibatan kerja dan kecerdasan emosional terhadap kinerja melalui kepuasan kerja pegawai pada PT PLN (PERSERO) unit induk Pemangunan Sumbagut. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(1). https://doi.org/10.31955/mea.v8i1.3863

Juandi, A., & Sontani, U. T. (2017). Keterampilan dan kreativitas mengajar guru sebagai determinan terhadap prestasi belajar siswa. Jurnal Pendidikan Manajemen Perkantoran, 2(2). https://doi.org/10.17509/jpm.v2i2.8114

Kirono, L. P., & Anwar, M. (2024). Analisis pengaruh kecerdasan emosional terhadap kinerja karyawan melalui kepuasan kerja dan stres kerja pada Bank Mandiri Regional VIII Surabaya. Jurnal Manajerial, 11(3), 495. https://doi.org/10.30587/jurnalmanajerial.v11i03.8124

Koopmans, L., Bernaards, C., Hildebrandt, V., Van Buuren, S., Van Der Beek, A. J., & de Vet, H. C. w. (2012). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1). https://doi.org/10.1108/17410401311285273

Koswara, K., Rasto, R. (2016). Kompetensi dan kinerja guru berdasarkan sertifikasi profesi. Jurnal Pendidikan Manajemen Perkantoran, 1(1). https://doi.org/10.17509/jpm.v1i1.3269

Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2019). Improving emotional intelligence: A systematic review of existing work and future challenges. Emotion Review, 11(2). https://doi.org/10.1177/1754073917735902

Kumari, J., & Kumar, J. (2023). Influence of motivation on teachers’ job performance. Humanities and Social Sciences Communications, 10(1). https://doi.org/10.1057/s41599-023-01662-6

Latif, H., Majoka, M. I., & Khan, M. I. (2017). Emotional intelligence and job performance of high school female teachers. Pakistan Journal of Psychological Research, 32(2).

Lea, R. G., Qualter, P., Davis, S. K., Pérez-González, J. C., & Bangee, M. (2018). Trait emotional intelligence and attentional bias for positive emotion: An eye tracking study. Personality and Individual Differences, 128. https://doi.org/10.1016/j.paid.2018.02.017

Lee, H. J. (2018). How emotional intelligence relates to job satisfaction and burnout in public service jobs. International Review of Administrative Sciences, 84(4). https://doi.org/10.1177/0020852316670489

Locke, E. A., Cartledge, N., & Knerr, C. S. (1970). Studies of the relationship between satisfaction, goal-setting, and performance. Organizational Behavior and Human Performance, 5(2). https://doi.org/10.1016/0030-5073(70)90011-5

Maharjan, S. (2022). Employee’s salary and job satisfaction in Banking sector of Nepal. International Journal of Scientific Engineering and Applied Science (IJSEAS), 8(4).

Maulana, M. (2022). Pengaruh job crafting, communication skills dan work environment terhadap job performance dengan hubungan kerja sebagai variabel intervening pada pekerja Mikro BRI Kanca Demak. JUEB : Jurnal Ekonomi dan Bisnis, 1(3). https://doi.org/10.55784/jueb.v1i3.276

Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators. Personality and Individual Differences, 116. https://doi.org/10.1016/j.paid.2017.04.031

Naqvi, S. T. A., & Siddiqui, A. N. (2023). The impact of emotional intelligence on job performance with a mediating role of job satisfaction. Market Forces, 18(1). https://doi.org/10.51153/mf.v18i1.606

Nasir, S. Z., Bamber, D., & Mahmood, N. (2023). A perceptual study of relationship between emotional intelligence and job performance among higher education sector employees in Saudi Arabia. Journal of Organizational Effectiveness, 10(1). https://doi.org/10.1108/JOEPP-11-2021-0323

Naz, B., Fida, M. K., & Khan, M. Z. (2022). Emotional intelligence and job performance of employees working in the financial sector of Pakistan: Job satisfaction as the mediator. Journal of Professional & Applied Psychology, 3(4), 403–416. https://doi.org/10.52053/jpap.v3i4.124

Ndapaloka, V., Hardyanto, W., & Prihatin, T. (2016). Pengaruh supervisi akademik pengawas dan kepemimpinan kepala sekolah melalui motivasi berprestasi sebagai mediasi terhadap kinerja guru SMK Negeri Kabupaten Ende. Educational Management, 5(1).

Nuraida, D. (2023). Strategi pembelajaran pendidikan agama islam dalam mengintegrasikan materi etos kerja di dunia kerja: Studi kualitatif di SMK Negeri 1 Tasikmalaya. Jurnal Studi Islam Multidisiplin, 1(2).

Orno, G. C. N., & Hasbullah, D. (2020). Pengaruh pelaksanaan supervisi akademik pengawas, motivasi kerja, iklim kerja, dan disiplin kerja terhadap kinerja guru SMKN. SIPATOKKONG, 1(1).

Pekaar, K. A., Bakker, A. B., van der Linden, D., & Born, M. P. (2018). Self- and other-focused emotional intelligence: Development and validation of the Rotterdam Emotional Intelligence Scale (REIS). Personality and Individual Differences, 120. https://doi.org/10.1016/j.paid.2017.08.045

Peraturan Menteri Pendidikan dan Kebudayaan Nomor 34 Tahun 2018 tentang Standar Nasional Pendidikan Sekolah Menengah Kejuruan/Madrasah Aliyah (2018).

Petrides, K. V., Mikolajczak, M., Mavroveli, S., Sanchez-Ruiz, M. J., Furnham, A., & Pérez-González, J. C. (2016). Developments in trait emotional intelligence research. Emotion Review, 8(4). https://doi.org/10.1177/1754073916650493

Prasetyo, D. I., Herlambang, A. D., & Wijoyo, S. H. (2020). Kesenjangan profil antara hard skills dan soft skills Lulusan SMK jurusan rekayasa perangkat lunak dengan kebutuhan industri bidang teknologi informasi di Kota Malang. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 4(9), 2902–2911.

Prasetyono, H., Ramdayana, I. P., & Estiningsih, W. (2020). Peningkatan kinerja guru melalui lingkungan kerja dengan mengoptimalkan efektivitas kepemimpinan dan komitmen tugas. Jurnal Manajemen dan Supervisi Pendidikan, 4(3), 255–266. https://doi.org/10.17977/um025v4i32020p255

Rahmasar, V. D., & Hastuti, R. (2023). Pengaruh kepuasan kerja terhadap kinerja guru SMA dan SMK. Provitae: Jurnal Psikologi Pendidikan, 16(1). https://doi.org/10.24912/provitae.v16i1.23542

Rather, R. A., & Sofal, F. A. (2023). Academic administration of Indian school system: A study on emotional intelligence of school academic administrators in relation to various background variables. Management in Education, 40(2). https://doi.org/10.1177/08920206231189845

Rathore, D., Chadha, N. K., & Rana, S. (2017). Emotional intelligence in the workplace. Indian Journal of Positive Psychology, 8(2).

Robbins, S. P. (1994). Teori organisasi: struktur, desain dan aplikasi. Jakarta: Arcan.

Rogowska, A. M., & Meres, H. (2022). The mediating role of job satisfaction in the relationship between emotional intelligence and life satisfaction among teachers during the COVID-19 pandemic. European Journal of Investigation in Health, Psychology and Education, 12(7), 666-676.

Safina, A. M., Arifullina, R. U., Ganieva, A. M., & Katushenko, O. A. (2020). Emotional intelligence in teachers’ activities. Journal of History Culture and Art Research, 9(2). https://doi.org/10.7596/taksad.v9i2.2677

Sambu, J. K. (2019). The impact of emotional intelligence on job Performance: A case of an international school in Nairobi, Kenya. International Journal of Innovative Research and Development, 8(5). https://doi.org/10.24940/ijird/2019/v8/i5/may19059

Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG

Sarker, S. J., Khan, H. T. A., & Butt, S. (2015). Job satisfaction and socio-demographic nexus: An examination of business link employees in England. Journal of Applied Economic Sciences, 10(8).

Shi, D., Lee, T., Maydeu-Olivares, A. (2019). Understanding the model size effect on SEM fit indices. Educational and Psychological Measurement, 79(2), 310-334. https://doi.org/10.1177/0013164418783530

Shin, D., & Konrad, A. M. (2017). Causality between high-performance work systems and organizational performance. Journal of Management, 43(4). https://doi.org/10.1177/0149206314544746

Siahaan, Y. L. O., & Meilani, R. I. (2019). Sistem kompensasi dan kepuasan kerja guru tidak tetap di sebuah SMK Swasta di Indonesia. Jurnal Pendidikan Manajemen Perkantoran, 4(2). https://doi.org/10.17509/jpm.v4i2.18008

Sojanah, J., & Hadi, I. A. (2020). Kreativitas mengajar guru dan minat belajar siswa sebagai determinan terhadap hasil belajar siswa. Jurnal Pendidikan Manajemen Perkantoran, 5(1). https://doi.org/10.17509/jpm.v5i1.25858

Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6). https://doi.org/10.1007/BF00929796

Spira, C., Kirkby, A. E., & Plumptre, A. J. (2019). Understanding ranger motivation and job satisfaction to improve wildlife protection in Kahuzi-Biega National Park, eastern Democratic Republic of the Congo. ORYX, 53(3). https://doi.org/10.1017/S0030605318000856

Vashisht, R., Singh, K., & Sharma, S. (2018). Emotional intelligence and its relationship with conflict management and occupational stress: A meta-analysis. Pacific Business Review International, 11(4).

Vratskikh, I., Masa’deh, R. (Moh’dTaisir), Al-Lozi, M., & Maqableh, M. (2016). The impact of emotional intelligence on job performance via the mediating role of job satisfaction. International Journal of Business and Management, 11(2). https://doi.org/10.5539/ijbm.v11n2p69

Wen, J., Huang, S. (Sam), & Hou, P. (2019). Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management, 81. https://doi.org/10.1016/j.ijhm.2019.01.009

Widyastuti, T., & Hidayat, R. (2018). Adaptation of Individual Work Performance Questionnaire (IWPQ) into Bahasa Indonesia. International Journal of Research Studies in Psychology, 7(2). https://doi.org/10.5861/ijrsp.2018.3020

Wilda, M., & Megawati. (2024). Pengaruh kecerdasan emosional dan keseimbangan kehidupan kerja terhadap kinerja perawat yang dimediasi oleh kepuasan kerja pada Rumah Sakit Umum Daerah Dr Zainal Abidin Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 9(2).

Winandar, F., I Ketut R.Sudiarditha, & Dewi Susita. (2021). Pengaruh budaya kerja dan kecerdasan emosional terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel ediasi pada PT Matahari Department Store Tbk. Jurnal E-Bis (Ekonomi-Bisnis), 5(1). https://doi.org/10.37339/e-bis.

Zinsser, K. M., Christensen, C. G., & Torres, L. (2016). She’s supporting them; who’s supporting her? Preschool center-level social-emotional supports and teacher well-being. Journal of School Psychology, 59. https://doi.org/10.1016/j.jsp.2016.09.001

Downloads

Published

2026-04-24

How to Cite

Pinastika, H. M., & Tria Widyastuti. (2026). Peran kepuasan kerja sebagai mediator dalam pengaruh kecerdasan emosional terhadap kinerja Guru SMK. Acta Psychologia, 7(2), 99–114. Retrieved from https://journal.uny.ac.id/index.php/acta-psychologia/article/view/90658

Issue

Section

Articles