Management analysis of motivation and satisfaction in individual and team sports

Agung Nugroho, Universitas Negeri Yogyakarta, Indonesia
Lismadiana Lismadiana, Universitas Negeri Yogyakarta
Tri Ani Hastuti, Universitas Negeri Yogyakarta

 10.21831/jorpres.v19i3.66694

Abstract


This research aims to analyze: (1) the influence of service quality on motivation in individual and team sports; (2) the influence of service quality on satisfaction in individual and team sports; (3) financial influence on motivation in individual and team sports; (4) financial influence on satisfaction in individual and team sports. This type of research is quantitative, correlational research with survey methods. The collection technique uses interviews and questionnaires which are distributed to respondents via Google Form, the instrument uses a Likert Scale. The research population was athletes and coaches of the PON regional training center, with a total sampling technique of 137 respondents. The sample consists of 31 individual and team sports. The data analysis technique uses Structural Equation Modeling (SEM) with a PLS approach. The results of research on individual sports are: (1) service quality has a positive and significant effect on motivation; (2) service quality has a positive and significant effect on satisfaction; (3) finances have a positive but not significant effect on motivation; (4) finances have a positive and significant effect on satisfaction. Meanwhile, the results of research on team sports are: (1) service quality has a positive and significant effect on motivation; (2) service quality has a positive and significant effect on satisfaction; (3) finances have a significant negative effect on motivation; (4) finances have a positive and significant effect on satisfaction. It was concluded that to motivate regional training center athletes by improving management, especially in service quality, finances for individual sports and team sports. It is necessary to pay attention that team sports have a more complex character such as; the number of athletes is greater, the need for greater equipment, the risk of injury, and the dominant teamwork factor, compared to individual sports which have a higher level of stress. In providing financial assistance between individual sports and team sports, KONI DIY does not need to differentiate, because the research results have no significant influence on the motivation of athletes at regional training center. Improving financial management at the KONI regional training center will have an impact on athlete satisfaction, which is expected to improve athlete performance.    

Keywords


management, motivation, satisfaction, individual-team sports

Full Text:

PDF

References


Adam, F., & Kamase, J. (2019). The effect competence and motivation to satisfaction and performance. International Journal of Scientific and Technology Research, 8(3), 132–140.

Barshan, G., Elahi, A., & Aghaei, N. (2017). Dampak Kualitas Layanan terhadap Kepuasan, Loyalitas, dan Niat Kunjungan Ulang Pelanggan Olahraga: Studi Kasus Kolam Renang di Provinsi Alborz. Kajian Internasional Manajemen dan Pemasaran. (2017) 7(2) 334-335.

Cardoso, VD, de Castro Haiachi, M., Filho, ARR, & Gaya, ACA (2018). Dukungan keuangan untuk atlet paralimpiade di Brasil. Jurnal Pendidikan Jasmani (Maringa).https://doi.org/10.4025/jphyseduc.v29i1.2963.

Dhamija, P., Gupta, S., & Bag, S. (2019). Mengukur kepuasan kerja: penggunaan kualitas faktor kehidupan kerja. Jurnal Tolok Ukur. volume 26 edisi 3. https://doi.org/10.1108/BIJ-06-2018-0155.

EH Hernández, PC Blanco, AG Rodríguez, dan JM Martín. (2014). “Desain dan validasi instrumen pengamatan untuk menilai pelaksanaan teknis dalam panjat tali atas,” J. Hum. Olahraga Latihan., vol. 9, tidak. 1, hlm. 111–123, 2014, doi: 10.4100/jhse.2014.91.12.

Eime, R. M., Harvey, J., Charity, M. J., Casey, M., Westerbeek, H., & Payne, W.R. (2017). The relationship of sport participation to provision of sports facilities and socioeconomic status: a geographical analysis. Journal Article: Australian and New Zealand Journal of Public Health (2017) 41(3) 248-255. https://doi.org/10.1111/1753-6405.12647.

Ghozali, Imam. (2008). Structural Equation Modelling, Edisi II, Universitas Diponegoro, Semarang.

Griadhi, Suarni, Hery, Ngurah, Marhaeni, Sutajaya. (2018). The effect of library services quality towards achievement motivation and learning achievement of Undiksha students on Bali-Indonesia. Library Philosophy Practice (e Journal).

Hyun Kyung Chatfield , So Jung Lee & Robert E. Chatfield (2012) The Analysis of Factors Affecting Choiceof College: A Case Study of University of Nevada Las Vegas Hotel College Students, Journal of Hospitality Tourism Education, 24:1, 26-33, DOI: 10.1080/10963758.2012.10696659.

Ilham dan Tomoliyus. (2021). “Konstruksi Validitas dan Reliabilitas Instrumen Observasi Untuk Menilai Pelaksanaan Teknis Dalam Panjat Timah”, Int. J.Hum. mov. Olahraga. Sains, vol. 9, tidak. 3, hlm. 403–411, 2021, doi: 10.13189/saj.2021.090303.

ilker Günel dan M. Duyan. (2020) “The Effect of Service Quality on Athele Satisfaction: An Emperical Result From Sports Facilities Of Public Organizations,” European Journal of Management and Marketing. Tanda. Stud., hlm. 51–65, 2020, doi:10.46827/ejmms.v5i3.830.

JF Hair, CM Ringle, dan M. Sarstedt. (2011). “PLS-SEM: Memang peluru perak,” J. Mark. Praktik Teori., vol. 19, tidak. 2, hlm. 139–152, 2011, doi: 10.2753/MTP1069-6679190202.

J. Moradi, A. Bahrami, dan A. Dana. (2020). “Motivasi partisipasi dalam olahraga berdasarkan atlet dalam olahraga tim dan individu,” Phys. Kultus. Olahraga. Pejantan. Res., vol. 85, tidak. 1, hlm. 14–21, 2020, doi: 10.2478/pcssr-2020-0002.

Izogo, EE, & Ogba, IE (2015). Kualitas layanan, kepuasan dan loyalitas pelanggan di sektor jasa perbaikan mobil. Jurnal Internasional Manajemen Kualitas dan Keandalan, 32(3), 250– 269. https://doi.org/10.1108/IJQRM-05-2013-0075.

KONI DIY. (2017). Panduan Pembinaan Prestasi Olahraga di Yogyakarta. Yogyakarta: Binpres KONI DIY.

L Martin, M Bruner, M Eys, K Spink. (2015). The social environment in sport: Selected topics. British Journal of Sports Medicine. 49 (13), 871-877, 2015. 94. doi: 10.1080/1750984X.2014.885553.

Matthew A. Siegel, Michael J. Patetta, Abhishek Deshpande, Mark D. Orland & Mark R. Hutchinson (2023) Cedera otak traumatis pada pasien anak: rawat inap terkait olahraga individu vs. tim, Penelitian di Kedokteran Olahraga, DOI: 10.1080/15438627.2023.2166412.

Miklós Pakurár, Hossam Haddad, János Nagy, József Popp. (2019). The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector. Published: 20 February 2019, Sustainability 2019,11, 1113; doi:10.3390/su11041113 www.mdpi.com/journal/sustainability.

Moreira, AC dan da Silva, PM (2015). 'Tantangan kepercayaan-komitmen dalam hubungan kualitas-loyalitas layanan'. Jurnal Internasional Jaminan Kualitas Perawatan Kesehatan, Vol. 28, No.3, hlm.253–266.

M. Sarkar dan D. Fletcher. (2014). "Ketahanan psikologis dalam pelaku olahraga: tinjauan stresor dan faktor pelindung," Journal Ilmu Olahraga., vol. 32, 15, hlm. 1419–1434, 2014, doi: 10.1080/02640414.2014.901551.

M. Sarstedt, M. Schwaiger, dan CM Ringle. (2012). “An Assessment of the Use of Partial Least Squares Structural Equation Modeling in Marketing Research,”. J. of the Acad. Mark. Sci.DOI 10.1007/s11747-011-0261-6.[4]. Napitupulu, D., Rahim, R., Abdullah, D., Setiawan, MI, Abdillah, LA, Ahmar, AS, Simarmata, J., Hidayat, R., Nurdiyanto, H., & Pranolo, A. (2018) . Analisis Kepuasan Mahasiswa Terhadap Kualitas Fasilitas Pelayanan. Jurnal Fisika: Seri Konferensi. https://doi.org/10.1088/1742- 6596/954/1/012019.

N. Gillet, S. Berjot, RJ Vallerand, S. Amoura, dan E. Rosnet. (2012). " Examining the Motivation-Performance Relationship in Competitive Sport: A Cluster-Analytic Approach," Int. J. Sport Psychol., vol. 43, no. 2, hlm. 79–102, 2012.

Nicholas D. Theodorakis, Kyriaki (Kiki) Kaplanidou & Ioanna Karabaxoglou (2015) Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event, Leisure Sciences, 37:1, 87-107, DOI: 10.1080/01490400.2014.938846.

Nugroho Agung, Tomoliyus, Sumaryanto, Japhet Ndayisenga. (2021). Eksplorasi Pengaruh Kualitas Pelayanan, Tarif, Motivasi Terhadap Kepuasan dan Loyalitas Pada Sekolah Pencak Silat. Jurnal Penyelidikan Kualitatif Online Turki (TOJQI). Volume 12, Edisi 6, Juni 2021: 1851-1856.https://www.tojqi.net/index.php/journal/article/view/1787.

Ormel, J., Hartman, C.A. & Snieder, H. The genetics of depression: successful genome-wide association studies introduce new challenges. Transl Psychiatry 9, 114 (2019). https://doi.org/10.1038/s41398-019-0450-5.

Preckel, K., Kanske, P., & Penyanyi, T. (2018). Pada interaksi pengaruh sosial dan kognisi: empati, kasih sayang dan teori pikiran. Dalam Opini Saat Ini dalam Ilmu Perilaku. https://doi.org/10.1016/j.cobeha.2017.07.010 vol 19.

S., Andajani, E., & Rahayu, S. (2019). Pengaruh Service Quality Terhadap Loyalitas Nasabah Menggunakan Teknologi Self-Service : Internet Banking. Ilmu Sosial Lutut, 9 (1), 21–36.https://doi.org/10.18502/kss.v3i26.5413.

S. Enright, B. Maître, I. Privalko, M. Darmody, and M. Polakowski. (2020). “LAPORAN PEMANTAUAN INTEGRASI 2020,” no. Desember, 2020, doi: 10.26504/bkmnext403.

Tella, A., & Ibinaiye, OA (2020). Korelasi motivasi staf, kepuasan, dan prestasi kerja staf perpustakaan di perpustakaan Universitas Nigeria terpilih. Peninjauan Informasi dan Perpustakaan Internasional. https://doi.org/10.1080/10572317.2019.1631691.

Wicaksono, PD, & Aprianingsih, A. (2016). Pengaruh Service Quality Terhadap Loyalty Intention : Dampak Mediasi Kepuasan Pelanggan (Studi Kasus: Rewa Fight Gym ). Jurnal Bisnis dan Manajemen, 5(1), 59–69.

W. Reinartz, M. Haenlein, dan J. Henseler, (2009). " An empirical comparison of the efficacy of covariance-based and variance-based SEM," Intern. J. of Research in Marketing., vol. 26, tidak. 4, hlm. 332–344, 2009, doi: 10.1016/j.ijresmar.2009.08.001.

WW Chin. Chin, W.W. (2010) How to Write Up and Report PLS Analyses. In: Esposito Vinzi, V., Chin, W.W., Henseler, J. and Wang, H., Eds., Handbook of Partial Least Squares: Concepts, Methods and Applications, Springer, Heidelberg, Dordrecht, London, New York, 655-690. https://doi.org/10.1007/978-3-540-32827-8_29.




DOI: https://doi.org/10.21831/jorpres.v19i3.66694

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Jorpres (Jurnal Olahraga Prestasi)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

   

Jorpres Stats